For travelers

How to travel with Parlaxy?

How to connect a bank account for payment?

Identity Verification

Can I trust the buyer?

How to find orders?

My delivery offer was accepted. What's next?

Why are buyers not accepting my offers?

Can I cancel my offer?

What should I do if the buyer wants to cancel the order, but I have already bought it?

How do I contact the buyer?

Why should I buy the item myself?

What should I do if the item price changes after the buyer has accepted the delivery offer?

Where should I meet the buyer?

The item does not fit in my suitcase

What are customs duties and who pays them?

How customs control works: general rules

What to do if the customer doesn't show up?

What happens if I had to spend more on purchasing and delivering the order?

What happens if the customer does not confirm receipt of the order?

How can I view my payout history?

How do I change the payout account?

How is the payout made?