Parlaxy charges customers a fee for providing a convenient service that helps customers and travelers find each other, ensures the safety of funds, and covers the costs of traveler verification and identification. These funds also support the maintenance and development of our service. The commission is deducted only after the customer confirms receipt of their order.
Additionally, there is a payment system fee (5%)—this covers the costs associated with the deposit and withdrawal of funds, which is charged to Parlaxy by the payment processor, and in turn, passed on to the customer.
When the customer accepts and pays a delivery offer, the order amount is frozen in their account balance. The traveler will receive payment only after the delivery is completed and confirmed by the customer. This process ensures reliable payment for all participants in the transaction.
The customer can cancel the order at any time before accepting a delivery offer. Once the delivery offer is accepted, the customer commits to paying the full order amount. If the item is damaged or the wrong item is delivered, the customer is entitled to a full refund.
Our team is always ready to assist with any issues that may arise during the order and delivery process.
You can read the Terms of Use (Offer Agreement) by following this link. By placing an order or a journey, you agree to these rules.
Detailed information about all the nuances of our service can be found in the Help Center
The customer creates an order and accepts the traveler’s delivery offer. After that, the customer pays for the order using any convenient payment method (payment options depending on the customer’s country can be found here). When paying, the customer covers the Parlaxy commission (8%) and the payment system fee (5%). The order amount, which includes the cost of the item, Parlaxy’s service fee, and the traveler’s reward, is held on behalf of the customer through the Stripe payment service, which keeps the funds secure.
The traveler buys the item with their own money and delivers it to the customer. We recommend taking a photo of the customer with the received order as proof of delivery. Detailed information on why the traveler must purchase the item with their own money can be found in the Help Center.
The customer receives the item and confirms its receipt in Parlaxy. After confirmation, the customer has 72 hours to thoroughly inspect the received item and, if necessary, file a complaint. If there are no disputes regarding the order, the funds for the order (product cost and reward amount) are transferred to the traveler’s bank account specified during trip creation.
After the 72-hour period, if the customer has no complaints, the funds for the order (product cost and reward amount) are transferred to the traveler’s bank account provided during trip creation. In case of a complaint, Parlaxy carefully reviews the situation, checks the chat history, examines photos, listens to both parties, and then makes a decision on the refund.
