As a buyer, you have the right to Parlaxy's money-back guarantee, as well as the right to decide whether to accept the item if it does not meet the agreed conditions (different color, different item, different quantity, the expiration date has passed damage, or non-compliance).
Be sure to check the received order before confirming delivery. Buyers have 72 hours to report a damaged or incomplete order.
Please note that Parlaxy is not responsible for damaged items. We recommend that travelers purchase insurance that covers damage, luggage loss, etc.
If your item is damaged, broken, or the wrong item was delivered, it is best to report this to the traveler immediately. In some cases, the traveler may be able to bring you a replacement on their next trip. In other cases, you need to report the order issues to Parlaxy . If you do not contact Parlaxy within 72 hours, the money-back guarantee will not apply. Please contact support if you have any questions regarding our cancellation policy.
If the item turned out to be defective, which was discovered later during use - in this situation, you can proceed as with any other purchase from an online store: you can use the store's return process where the item was purchased. You can find out the return rules directly from the store where the item was bought. Usually, it is sufficient to send the item by mail. Do not forget to take the receipt from the traveler!