You can communicate directly with the buyer through the built-in Parlaxy messenger. Discuss the order details with them, clarify the product parameters such as size, weight, color, and other specifics before purchasing it. We also recommend using this messenger to agree on the meeting place and time. In case of a dispute, Parlaxy will have access to your communication with the buyer.
Below are recommendations to ensure a positive experience for both you and the buyer:
Accepting the preliminary offer:
- Make sure the product price matches the link in the store. If not, notify the buyer to make changes.
- Ensure that there are no additional shipping costs to your address (e.g., sales tax). If there are, include them in your delivery offer.
- Anticipate any additional costs, such as customs duties or local courier fees (if the buyer requires courier delivery), and include them in your delivery offer. Note that refunds from Parlaxy do not cover amounts not included in your offer.
Accepting the order after confirmation:
Congratulations! Your delivery offer has been accepted. It is very important to monitor messages as the required product may run out or the delivery time may be extended. Inform the buyer about this as soon as possible. Delivery details are also discussed via the Parlaxy messenger.
Remember: Communication between travelers and buyers is an integral part of working with Parlaxy. All messages must go through the Parlaxy messenger. This ensures that Parlaxy can assist in case of a dispute.
Please respond to buyers' messages within 48 hours, and buyers should also respond within the same time frame.
Despite the reliability of Parlaxy, problems may arise. If you encounter any, , and we will help you resolve them.