Making transactions outside of Parlaxy violates the Terms of Use. By conducting a transaction outside the platform, you lose the protection provided by the platform and risk falling victim to fraud or deception.
Buyers and travelers are not recommended to exchange contact information (including phone numbers and email addresses) until the delivery offer has been accepted and paid for.
- What to do if someone offers me a deal outside of Parlaxy?
If you've been offered a deal outside of Parlaxy (for example, to transfer money directly or pay in cash), there is a high risk of losing your money or order. Please report such cases to us by writing to .
Buyers: How Parlaxy protects your funds
If you're a buyer, when you pay through Parlaxy, we guarantee that your funds will be protected until the order is delivered.
Have you ever received offers to pay for an order outside of Parlaxy? We understand that it may seem like a good opportunity to save on our commissions, but it also carries a high risk of losing all your money without receiving the order.
- After you accept the delivery offer, your funds are held by Parlaxy until the delivery of the order is confirmed. Meanwhile, the traveler makes the purchase with their own funds. This ensures that you receive the goods or we refund your money.
- Our support team will help resolve any issues related to your order or traveler.
- Something wrong with the item? Contact our , and if your traveler delivered the wrong item, it's damaged, or defective, you will receive a full refund. But only if you made the payment through Parlaxy.
- If you paid for delivery not on Parlaxy, we cannot guarantee the safety of your funds or provide any guarantees if something goes wrong with the order. Additionally, travelers face no consequences if they fail to fulfill their promises regarding the purchase and delivery of the order.
- For this reason, it's important to conduct all communication within the Parlaxy messenger. Only in this case can the support team review and ensure compliance with your agreements with the traveler and assist in problem resolution.
- When you make a payment for an order on Parlaxy, the traveler has less motivation to cancel your order without explanation, unless they are truly forced to do so. We can block the traveler's account for a large number of canceled orders, and they will no longer be able to earn on their trip. Moreover, they won't be able to register a new account because each traveler confirms their identity with a passport. By the way, verification provides additional security guarantees for transactions through Parlaxy.
Important: If someone has offered you to pay for an order outside the platform, please report them by writing to . This not only ensures your own safety but also protects other buyers from potential scams.
Travelers: How Parlaxy ensures your payout
- If you're a traveler, then a deal on Parlaxy means that you will definitely receive full reimbursement of your expenses and compensation for delivery if you fulfill your obligations in good faith.
- At Parlaxy, we want our travelers to be safe. If a buyer asks you to conduct a transaction outside the platform, tell them that on Parlaxy, all payments of both parties are protected by our guarantees, and it's better to place an order on the platform.
- By delivering orders through Parlaxy, you don't subject yourself to the risk of being robbed during a meeting or protect yourself from receiving counterfeit money for the cost of the order.
- Complete peace of mind: Parlaxy guarantees your payout if you've done everything right. With a transaction outside the platform, the buyer may simply disappear, leaving you with the item in hand and unreimbursed expenses.
⚠️ Attention
A deal outside of Parlaxy violates the Terms of Use. The entire Parlaxy team provides you with a service where you can find a buyer or traveler for order delivery and trust each other. If someone offers or agrees to a deal outside the platform, we reserve the right to block all accounts involved in the violation. Traveler accounts are tied to the documents provided during verification. This excludes possible re-registration.